RECOVERING FROM A LOW FHRS SCORE
Having been awarded a score on the door of 3 by the District Council, our client contacted us, fully aware that a set of changes to their business would need to be made as they wanted the highest score possible of 5. They were, however, surprised by just how comprehensive these changes would need to be.
PRACTICAL AND ACHIEVABLE GOALS
Following our initial review, BHP Group set up a meeting between the District Council’s Environmental Health Officer and our client’s Head Chef so that we could all more fully understand the set of issues that our client faced.
The meeting clarified the issues and we then developed a set of achievable steps, with tasks assigned to each step that were broken-down to become simple and achievable.
We then monitored the progress of the staff as they completed tasks and moved through the set of steps.
SUCCESS FOCUSED OUTCOMES
We also kept in close contact with the assigned Environmental Health Officer, reviewed all paperwork and drew-up a working Hazard Analysis and Critical Control Point (HACCP).
Our final step in the process was to re-train staff where necessary and stay in close contact with our client until the next visit from the Environmental Health Officer, (which is always unannounced).
When this visit took place, our client was awarded the highest possible score, a 5, and has since recommended us to other companies with whom we have also worked to help them raise standards.